Inside Sales

Department: Business Development & Engineering
Date Available: 2023-08-14

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Position Overview

Responsible for supporting all sales and marketing functions with inquiries, new business leads, forecasting, website, market research, promotional materials, customer service & relations and administrative support for the business development and engineering departments and assist in the administrative functions in the office.

ESSENTIAL JOB FUNCTIONS

Sales Support

  • Build relationships and customer loyalty with new and repeat customers using professional and warm demeanor while providing answers to inquiries, during order handling and forecasting; provide prompt follow up
  • Use every appropriate opportunity to inform existing clients about Powertronix new services and products to maintain and expand our business
  • Work closely with Sales team to identify and develop leads and new business opportunities
  • Qualify leads, respond to catalog requests and make follow up calls
  • Update and maintain customer database
  • Interact with customers, follow up on quotes, coordinate and process prototype requests customer orders and resolve customer complaints
  • Prepare quotations, specifications, sales letters, catalog requests and other sales and engineering materials and update status of current accounts in contact manager
  • Send order confirmations
  • Order handling
  • Participate sales related and any other assigned meetings
  • Participate in assigned cross functional projects and assist in driving project completion
  • Assists / manages and documents sales related procedures.
  • Actively involved in seeking and implementing continual improvements
  • Attend designated trade shows and visit local customers
  • Forecasting, closely monitor the forecast, report monthly for coming three months forecast including changes expect and action required.
     

Requirements

  • Strong administrative background and a working knowledge of Windows based computer programs Microsoft office, Word, Excel
  • Degree in Business, Marketing, Engineering, Economics
  • 3+ years of experience in Customer service / relations function
  • Degree in Business, Engineering, Marketing,
  • Excellent communication with great organizational and people skills (verbal & written)
  • Must be positive, proactive, enthusiastic, self-driven, responsible, reliable & extremely detail oriented team player with a sense of urgency
  • Ability to multitask and prioritize with little direction.
  • Great follow-up skills
  • Ability and desire to learn new skills
  • Flexibility & creativity to improve and create new procedures
  • Goal oriented, professional, and business minded